Welcome Guest! To enable all features please Register.

Notification

Icon
Error

39 Pages«<373839
Options
Go to last post Go to first unread
Offline rob.e  
#951 Posted : 13 June 2018 15:17:26(UTC)
rob.e


Posts: 21

Originally Posted by: del115 Go to Quoted Post



Interesting to note that the car there did not have the cup chassis and therefore no LSD.



The orange car i went in yesterday definitely had cup chassis (red brembos) also bi-metal brakes.


https://scontent-lht6-1....1a245dc6&oe=5BBD67C7

Offline Luke RUK  
#952 Posted : 14 June 2018 11:41:24(UTC)
Luke RUK


Posts: 1,326
Location: RUK HQ

Rob.e could you let me know which dealership you've been speaking to please? I'd be interested in following your comments up with them directly. Great to hear you got a passenger lap in the car though, pretty good isn't it!

Derek - all of the cars we currently have in the country are either training or test 'pre production' vehicles. The jolly which you are referring to (it was a good day :))is specific Megane R.S. training for our Renault Sport centres. We wanted them to experience the vehicle first hand on the circuit so they can speak confidently to our customers about the capability of the vehicle.
Online del115  
#953 Posted : 14 June 2018 13:55:25(UTC)
del115


Posts: 1,308
Location: West Wales

Originally Posted by: rob.e Go to Quoted Post

The orange car i went in yesterday definitely had cup chassis (red brembos) also bi-metal brakes.


That's good to hear.
Misinformation or a misunderstanding on my part


Originally Posted by: Luke RUK Go to Quoted Post
Rob.e could you let me know which dealership you've been speaking to please? I'd be interested in following your comments up with them directly. Great to hear you got a passenger lap in the car though, pretty good isn't it!

Derek - all of the cars we currently have in the country are either training or test 'pre production' vehicles. The jolly which you are referring to (it was a good day :))is specific Megane R.S. training for our Renault Sport centres. We wanted them to experience the vehicle first hand on the circuit so they can speak confidently to our customers about the capability of the vehicle.


Well the 'jolly' was a success then from my experience.
My dealer was enthusiastic about his experience and the car itself - as am I.
I guess the issue may be that if you are not within easy reach of a specialist dealer ( I travelled 3 hrs to get to mine) then the level of information is limited.
Hopefully Spain have now got their UK production sorted and demo cars will be appearing in the next few weeks and that those of us with cars ordered will see them on or before the promised delivery date.

Anyway I have made a note 'to self' to be more positive in future.
Offline Repair&Restore  
#954 Posted : 14 June 2018 14:56:08(UTC)
Repair&Restore


Posts: 144
Location: Trying to keep it clean !

It's looking like a mid to end of August for my order to be delivered and it was the 4th of May when I ordered! So a bit of a wait but you never know it might arrive early but I won't hold my breath.
Offline MrVix  
#955 Posted : 14 June 2018 15:09:09(UTC)
MrVix


Posts: 4,050
Location: Obsequious Henchman from the Renaultsport Forum.

Renault are very poor when it comes to 'managing customers expectations'.

BMW and Merc deliveries have always arrived early in my experience and Renault should be following suit and intimating realistic or even pessimistic delivery dates and then they will exceed the customers expectations.

It is not rocket scienceConfused
Offline f.a.t  
#956 Posted : 14 June 2018 20:35:13(UTC)
f.a.t


Posts: 318

Originally Posted by: MrVix Go to Quoted Post
Renault are very poor when it comes to 'managing customers expectations'.

BMW and Merc deliveries have always arrived early in my experience and Renault should be following suit and intimating realistic or even pessimistic delivery dates and then they will exceed the customers expectations.

It is not rocket scienceConfused


It is a salesman issue of managing expectations not Renault. Renault sales staff have there own pin number with their customers attached to it. They can check whenever they like the progress of customers cars throughout the day on their computer. Mercedes sales staff cannot.
Offline Marc_250  
#957 Posted : 14 June 2018 20:52:42(UTC)
Marc_250


Posts: 5,007

Originally Posted by: f.a.t Go to Quoted Post
Originally Posted by: MrVix Go to Quoted Post
Renault are very poor when it comes to 'managing customers expectations'.

BMW and Merc deliveries have always arrived early in my experience and Renault should be following suit and intimating realistic or even pessimistic delivery dates and then they will exceed the customers expectations.

It is not rocket scienceConfused


It is a salesman issue of managing expectations not Renault. Renault sales staff have there own pin number with their customers attached to it. They can check whenever they like the progress of customers cars throughout the day on their computer. Mercedes sales staff cannot.

Sales people that work for a dealer that works for a franchise that provices services to Renault? Not sure if that order is vaguely right but it's not wrong for Renault to make sure the the end customer isn't been treated like a mug.
Offline MrVix  
#958 Posted : 14 June 2018 20:55:26(UTC)
MrVix


Posts: 4,050
Location: Obsequious Henchman from the Renaultsport Forum.

At F.a.t.....

LOL What complete and utter rubbish. It may be due to a lack of communication between the Dealer and Renault but in my book Renault are at the sharp end. Renault need to police their dealer network better, ultimately the buck stops with them.

Edited by user 14 June 2018 20:56:42(UTC)  | Reason: Not specified

Online del115  
#959 Posted : 15 June 2018 08:58:46(UTC)
del115


Posts: 1,308
Location: West Wales

Originally Posted by: MrVix Go to Quoted Post
At F.a.t.....

LOL What complete and utter rubbish. It may be due to a lack of communication between the Dealer and Renault but in my book Renault are at the sharp end. Renault need to police their dealer network better, ultimately the buck stops with them.


I have not had any issue with my dealer who attempted to keep me informed during what was a frustrating order experience.
The bottom line is of course that they and RUK for that matter were at the mercy of Renault in Palencia.

I have a print out, sent to me on 24/05/2018, which shows that although I placed the order on the 4th May it was not accepted by Renault, following the well documented shenanigans, until 22nd May.
'Vehicle exited from factory'(curiously already in the past tense) is stated as 9th July and delivery to the dealer as 20th August.

If I ignore the delay this is 7 weeks from point of order to production and a further 7 weeks to delivery.

Has to be said that based on this the 'order May for delivery July' (originally April for June) schedule that RUK were originally promoting was a tad optimistic but with my new found 'positive' outlook its really not looking too bad.

Whether these dates are cast in stone remains to be seen but for the moment I am reasonably optimistic.
Offline g7egt  
#960 Posted : 15 June 2018 10:54:34(UTC)
g7egt


Posts: 1,501
Location: MK land of excessive tyre wear

Originally Posted by: del115 Go to Quoted Post
Originally Posted by: MrVix Go to Quoted Post
At F.a.t.....

LOL What complete and utter rubbish. It may be due to a lack of communication between the Dealer and Renault but in my book Renault are at the sharp end. Renault need to police their dealer network better, ultimately the buck stops with them.


I have not had any issue with my dealer who attempted to keep me informed during what was a frustrating order experience.
The bottom line is of course that they and RUK for that matter were at the mercy of Renault in Palencia.

I have a print out, sent to me on 24/05/2018, which shows that although I placed the order on the 4th May it was not accepted by Renault, following the well documented shenanigans, until 22nd May.
'Vehicle exited from factory'(curiously already in the past tense) is stated as 9th July and delivery to the dealer as 20th August.

If I ignore the delay this is 7 weeks from point of order to production and a further 7 weeks to delivery.

Has to be said that based on this the 'order May for delivery July' (originally April for June) schedule that RUK were originally promoting was a tad optimistic but with my new found 'positive' outlook its really not looking too bad.

Whether these dates are cast in stone remains to be seen but for the moment I am reasonably optimistic.


6 weeks to deliver a car from Spain, a lot of slack built in.

I saw a white one in Puerto Banus yesterday, not seen one in the flesh till then. White looked really good, it had black wheelsConfused BTW. Looking forward to mine now.
Offline f.a.t  
#961 Posted : 15 June 2018 18:38:25(UTC)
f.a.t


Posts: 318

I am sorry I did not make it clear re the Sales process. A salesperson sells you a new car and tells you it will be a factory order. You the customer, are then put on the system with your salesperson's pin number. After the Sale the Salesperson contacts you with a 1st delivery date but tells you that this date is not set in stone and will likely change. He will inform you with any date changes. Renault sales staff irrespective of Franchise have access to the factory build system, so can see any date changes to customer orders. Renault inform the system if there are any production problems, ie no black wheels. This is called managing customer delivery expectations.
Some years ago when I was selling cars I sold a dozen cars that took 4 years before customers collected their cars. I was pleased nobody cancelled during that time. Managing customer delivery expectations are what you are paid for.
Offline g7egt  
#962 Posted : 15 June 2018 20:56:33(UTC)
g7egt


Posts: 1,501
Location: MK land of excessive tyre wear

Ok thanks why would anybody wait four years for a car did you sell them one in between 🤪
Offline f.a.t  
#963 Posted : 15 June 2018 21:49:10(UTC)
f.a.t


Posts: 318

Originally Posted by: g7egt Go to Quoted Post
Ok thanks why would anybody wait four years for a car did you sell them one in between 🤪


One cust bought 3 cars while he waited. They were waiting for a Renault.
Offline Breadvan Matt  
#964 Posted : 15 June 2018 22:58:40(UTC)
Breadvan Matt


Posts: 81

What kind of Renault were they waiting 4 years for?
Offline eccentric1  
#965 Posted : 17 June 2018 05:16:46(UTC)
eccentric1


Posts: 474
Location: In exile in Bavaria

Here's an interesting video comparing the new Megane to the i30n (performance).
OK, it's in German but to summarise:
He likes both cars and both are 'fun'.
The Megane is quicker but he prefers the steering feel of the i30n, it seems to give more feedback.
He was surprised how good the EDC on the Megane was and says that having driven it he'd definitely go for that over the manual if he were to order one.
One thing he didn't talk about was interior quality, so no comparison there.

Obviously the EDC is the more expensive version and although he likes it, the list price of the test Megane was €43K with almost all options.
The i30n list price (also with almost all options) is €10K cheaper at €33K and his dealer has offered him one at €29K, shame he didn't ask about offers on the Megane.

Basically, although he seems to prefer the Megane he reckons he'd buy the i30n on price alone.

Users browsing this topic
39 Pages«<373839
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.