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Offline Jon Scoltock  
#1 Posted : 13 July 2017 09:45:17(UTC)
Jon Scoltock


Posts: 5

I'm looking for some advice here. I bought my 2013 265 from Marshall Nissan in Lincoln three months ago. The car had just under 12k on it at the time. After collecting it, I noticed a knocking noise coming from the offside front. It was only apparent when pulling away, coming to a stop or at very low speeds on uneven surfaces. Not big pot holes, but high frequency, small bumps on rough surfaces like concrete or slightly broken tarmac.

The car went back to Marshall and they fitted new drop links but claimed that they couldn't hear any noise. I got the car back and, low-and-behold, the noise was still present. They agreed for me to send the car to a Renault dealer. I chose Rawlinson Renault in Bury St Edmunds, as they are an RS dealer. I took their Service Manager out and he could hear the offending noise. They put the car up on the ramp, inspected it and claimed that they couldn't find anything wrong. They also drove the car and said they couldn't hear any untoward noises. I went back and took one of their techs out and, sod's law, no noise. The car was returned to me and, within a few miles, the noise was back. Joy. However, I did learn that the car is still covered by the Renault warranty. I assumed it was only three years but it seems it's four.

I went back to Marshall and complained (a lot) and they have said I should try Renault again. I popped into my local dealer (Holden, Norwich) who kindly sent a tech out with me without appointment. He could hear the noise, which has been getting worse and seems more severe with left steering lock applied. I dropped the car with them on Monday and they contacted me yesterday. The tech can get the car to make the noise consistently but, visually, cannot see any issues. He had the car up on the ramp, inspected it, put it back down, went out for a test drive and the noise was gone. It seems that lifting the car off it's wheels and putting it down eases the strain on whatever is knocking, so the car has to "settle" for a few miles before it comes back. Before this, my first thought was that it was a hub pivot, by nature of it feeling like quite a metallic knock. However, if it seems to settle before it returns, I wonder if it could be a bush.

Holden have said they are going to investigate further, but I thought I would ask on here before they come back to me, just in case anyone has any advice/experience they can offer, especially from the perspective of someone at Renault UK. With the car having spent almost a combined three weeks in two different Renault dealers, I'm starting to lose patience. Another owner has said to be careful, as Renault might be reluctant to replace the hub because of the cost (c.£1k I'm told). It's beginning to get frustrating. Having driven a 265 and 275 before I bought mine, I'm convinced mine torque steers more. That could be my own insecurity, but it could be a sign that there is wear in the suspension.

As an aside, I'm also having a brake problem. Before they sold the car, Marshall fitted new front discs and pads. Rawlinson fitted new rears as they said Marshall should have done that too. However, the front brakes squeal quite a lot, even under gentle use. Also, after a prolonged period of driving, I have pulled over and found the temperature of the offside front wheel to be noticeably higher than the nearside, even if I have avoided using the brakes before stopping. Rawlinson claimed they could find no evidence of brake binding but I can't see another reason for this temperature differential?

What I don't want is to get lumbered with buying new discs and pads in a few months when a sticking brake hasn't been diagnosed. Holden said they would investigate but said brake work wouldn't be covered by the warranty. I understand that disc/pad wear wouldn't be but, if that wear is caused by a sticking caliper on a car with (now) 16k on it? Hmmmm, I'm not so sure I am willing to accept that.

Beginning to think I should have kept my Golf...

Edited by user 13 July 2017 09:48:27(UTC)  | Reason: Not specified

Offline Simonlong  
#2 Posted : 13 July 2017 13:22:11(UTC)
Simonlong


Posts: 136

Frustrating for you.

Could be a dry bush as you suggest, unlikely to be a hub pivot bearing (they last 50-60k in my experience) but your symptoms do sound similar.

What about a shock absorber or top mount?

Also how old are the tyres? If they're worn or a less than premium brand that could explain the perception of more torque steer. I appreciate you might dismiss this but have you tried simply swapping the front wheels for the rears and seeing if that makes a difference?

As for the brakes checking the operation of and cleaning the calipers would be my first suggestion and checking the pads aren't rubbing against the caliper too. Worth checking the correct pads are in situ (Brembos are the OEM pad).

If you get no satisfaction I'd be tempted to take it to an independent Renault specialist for a second opinion. Mark Fish in Harlow, Essex (http://markfish.co.uk/workshop-services/) would be a recommendation and not a huge distance from Norwich.

Edited by user 13 July 2017 13:23:24(UTC)  | Reason: Typo

Offline Jeremy RUK  
#3 Posted : 13 July 2017 14:02:46(UTC)
Jeremy RUK


Posts: 7,529

Originally Posted by: massivewangers Go to Quoted Post
I'm looking for some advice here. I bought my 2013 265 from Marshall Nissan in Lincoln three months ago. The car had just under 12k on it at the time. After collecting it, I noticed a knocking noise coming from the offside front. It was only apparent when pulling away, coming to a stop or at very low speeds on uneven surfaces. Not big pot holes, but high frequency, small bumps on rough surfaces like concrete or slightly broken tarmac.

The car went back to Marshall and they fitted new drop links but claimed that they couldn't hear any noise. I got the car back and, low-and-behold, the noise was still present. They agreed for me to send the car to a Renault dealer. I chose Rawlinson Renault in Bury St Edmunds, as they are an RS dealer. I took their Service Manager out and he could hear the offending noise. They put the car up on the ramp, inspected it and claimed that they couldn't find anything wrong. They also drove the car and said they couldn't hear any untoward noises. I went back and took one of their techs out and, sod's law, no noise. The car was returned to me and, within a few miles, the noise was back. Joy. However, I did learn that the car is still covered by the Renault warranty. I assumed it was only three years but it seems it's four.

I went back to Marshall and complained (a lot) and they have said I should try Renault again. I popped into my local dealer (Holden, Norwich) who kindly sent a tech out with me without appointment. He could hear the noise, which has been getting worse and seems more severe with left steering lock applied. I dropped the car with them on Monday and they contacted me yesterday. The tech can get the car to make the noise consistently but, visually, cannot see any issues. He had the car up on the ramp, inspected it, put it back down, went out for a test drive and the noise was gone. It seems that lifting the car off it's wheels and putting it down eases the strain on whatever is knocking, so the car has to "settle" for a few miles before it comes back. Before this, my first thought was that it was a hub pivot, by nature of it feeling like quite a metallic knock. However, if it seems to settle before it returns, I wonder if it could be a bush.

Holden have said they are going to investigate further, but I thought I would ask on here before they come back to me, just in case anyone has any advice/experience they can offer, especially from the perspective of someone at Renault UK. With the car having spent almost a combined three weeks in two different Renault dealers, I'm starting to lose patience. Another owner has said to be careful, as Renault might be reluctant to replace the hub because of the cost (c.£1k I'm told). It's beginning to get frustrating. Having driven a 265 and 275 before I bought mine, I'm convinced mine torque steers more. That could be my own insecurity, but it could be a sign that there is wear in the suspension.

As an aside, I'm also having a brake problem. Before they sold the car, Marshall fitted new front discs and pads. Rawlinson fitted new rears as they said Marshall should have done that too. However, the front brakes squeal quite a lot, even under gentle use. Also, after a prolonged period of driving, I have pulled over and found the temperature of the offside front wheel to be noticeably higher than the nearside, even if I have avoided using the brakes before stopping. Rawlinson claimed they could find no evidence of brake binding but I can't see another reason for this temperature differential?

What I don't want is to get lumbered with buying new discs and pads in a few months when a sticking brake hasn't been diagnosed. Holden said they would investigate but said brake work wouldn't be covered by the warranty. I understand that disc/pad wear wouldn't be but, if that wear is caused by a sticking caliper on a car with (now) 16k on it? Hmmmm, I'm not so sure I am willing to accept that.

Beginning to think I should have kept my Golf...


Have you contacted our customer relations team?

Offline probecomp  
#4 Posted : 13 July 2017 17:15:38(UTC)
probecomp


Posts: 762

One thing that annoys me in situations like this is the "we can hear it, but we can't see it, therefore there's no problem to fix"...

While I appreciate that the problem you can't see is much harder to diagnose, where does it say that for a problem to qualify for repair, it has to be obviously visible?

Edited by user 13 July 2017 21:29:26(UTC)  | Reason: Not specified

Offline sunnylunn  
#5 Posted : 13 July 2017 18:56:34(UTC)
sunnylunn


Posts: 747
Location: Renault owner 😀

the knock you mention, i had similar with my 250, turned out it was anti roll bar bushes, took a few visits to dealer, as when i went in the bloody noise went, only to return on the way home. Why did they replace the discs at 12000 miles? are the pads standard? keep us updated, nothing worse than getting a new car and having problems. Hope you get it sorted as they are brilliant cars.

Edited by user 13 July 2017 18:57:29(UTC)  | Reason: Not specified

Offline Jon Scoltock  
#6 Posted : 14 July 2017 12:31:52(UTC)
Jon Scoltock


Posts: 5

Thanks everyone.

Simon, yes it is frustrating. The front end has been thoroughly inspected but they say everything appears fine.

Re torque steer, I have wondered about the tyres as they are Avon so not amazing. They will be changed in time I think.

Jeremy, thanks for the response. No I haven't thus far. Holden are trying and I have given them permission to do some extra miles in the car, so I hope that will help them with the diagnosis. I really hope so after three months of back and forth! Sadly the Nissan dealer I bought it from have been more than useless. I'd be interested to know at what point they will just have to take a guess and start replacing parts. If there are no obvious signs, will they just have to roll the dice?

Thanks probe. While I have sympathy for their difficulty, it is very frustrating!

Sunny, I think it's probably been well used to be honest. I think it was a lease car. With the benefit of hindsight, it may not have been the best example.
Offline shocker  
#7 Posted : 14 July 2017 16:26:11(UTC)
shocker


Posts: 383

Engine mount
Offline Bilbo  
#8 Posted : 15 July 2017 20:42:37(UTC)
Bilbo


Posts: 47

I had terrible knocking from carbon Lorraine pads when pulling away or going from first then to reverse and they squeaked like ****ed pig I put brembo pads in and all was perfect
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