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Offline Jon Scoltock  
#1 Posted : 13 July 2017 09:45:17(UTC)
Jon Scoltock


Posts: 13

I'm looking for some advice here. I bought my 2013 265 from Marshall Nissan in Lincoln three months ago. The car had just under 12k on it at the time. After collecting it, I noticed a knocking noise coming from the offside front. It was only apparent when pulling away, coming to a stop or at very low speeds on uneven surfaces. Not big pot holes, but high frequency, small bumps on rough surfaces like concrete or slightly broken tarmac.

The car went back to Marshall and they fitted new drop links but claimed that they couldn't hear any noise. I got the car back and, low-and-behold, the noise was still present. They agreed for me to send the car to a Renault dealer. I chose Rawlinson Renault in Bury St Edmunds, as they are an RS dealer. I took their Service Manager out and he could hear the offending noise. They put the car up on the ramp, inspected it and claimed that they couldn't find anything wrong. They also drove the car and said they couldn't hear any untoward noises. I went back and took one of their techs out and, sod's law, no noise. The car was returned to me and, within a few miles, the noise was back. Joy. However, I did learn that the car is still covered by the Renault warranty. I assumed it was only three years but it seems it's four.

I went back to Marshall and complained (a lot) and they have said I should try Renault again. I popped into my local dealer (Holden, Norwich) who kindly sent a tech out with me without appointment. He could hear the noise, which has been getting worse and seems more severe with left steering lock applied. I dropped the car with them on Monday and they contacted me yesterday. The tech can get the car to make the noise consistently but, visually, cannot see any issues. He had the car up on the ramp, inspected it, put it back down, went out for a test drive and the noise was gone. It seems that lifting the car off it's wheels and putting it down eases the strain on whatever is knocking, so the car has to "settle" for a few miles before it comes back. Before this, my first thought was that it was a hub pivot, by nature of it feeling like quite a metallic knock. However, if it seems to settle before it returns, I wonder if it could be a bush.

Holden have said they are going to investigate further, but I thought I would ask on here before they come back to me, just in case anyone has any advice/experience they can offer, especially from the perspective of someone at Renault UK. With the car having spent almost a combined three weeks in two different Renault dealers, I'm starting to lose patience. Another owner has said to be careful, as Renault might be reluctant to replace the hub because of the cost (c.£1k I'm told). It's beginning to get frustrating. Having driven a 265 and 275 before I bought mine, I'm convinced mine torque steers more. That could be my own insecurity, but it could be a sign that there is wear in the suspension.

As an aside, I'm also having a brake problem. Before they sold the car, Marshall fitted new front discs and pads. Rawlinson fitted new rears as they said Marshall should have done that too. However, the front brakes squeal quite a lot, even under gentle use. Also, after a prolonged period of driving, I have pulled over and found the temperature of the offside front wheel to be noticeably higher than the nearside, even if I have avoided using the brakes before stopping. Rawlinson claimed they could find no evidence of brake binding but I can't see another reason for this temperature differential?

What I don't want is to get lumbered with buying new discs and pads in a few months when a sticking brake hasn't been diagnosed. Holden said they would investigate but said brake work wouldn't be covered by the warranty. I understand that disc/pad wear wouldn't be but, if that wear is caused by a sticking caliper on a car with (now) 16k on it? Hmmmm, I'm not so sure I am willing to accept that.

Beginning to think I should have kept my Golf...

Edited by user 13 July 2017 09:48:27(UTC)  | Reason: Not specified

Offline Simonlong  
#2 Posted : 13 July 2017 13:22:11(UTC)
Simonlong


Posts: 136

Frustrating for you.

Could be a dry bush as you suggest, unlikely to be a hub pivot bearing (they last 50-60k in my experience) but your symptoms do sound similar.

What about a shock absorber or top mount?

Also how old are the tyres? If they're worn or a less than premium brand that could explain the perception of more torque steer. I appreciate you might dismiss this but have you tried simply swapping the front wheels for the rears and seeing if that makes a difference?

As for the brakes checking the operation of and cleaning the calipers would be my first suggestion and checking the pads aren't rubbing against the caliper too. Worth checking the correct pads are in situ (Brembos are the OEM pad).

If you get no satisfaction I'd be tempted to take it to an independent Renault specialist for a second opinion. Mark Fish in Harlow, Essex (http://markfish.co.uk/workshop-services/) would be a recommendation and not a huge distance from Norwich.

Edited by user 13 July 2017 13:23:24(UTC)  | Reason: Typo

Offline Jeremy RUK  
#3 Posted : 13 July 2017 14:02:46(UTC)
Jeremy RUK


Posts: 7,554

Originally Posted by: massivewangers Go to Quoted Post
I'm looking for some advice here. I bought my 2013 265 from Marshall Nissan in Lincoln three months ago. The car had just under 12k on it at the time. After collecting it, I noticed a knocking noise coming from the offside front. It was only apparent when pulling away, coming to a stop or at very low speeds on uneven surfaces. Not big pot holes, but high frequency, small bumps on rough surfaces like concrete or slightly broken tarmac.

The car went back to Marshall and they fitted new drop links but claimed that they couldn't hear any noise. I got the car back and, low-and-behold, the noise was still present. They agreed for me to send the car to a Renault dealer. I chose Rawlinson Renault in Bury St Edmunds, as they are an RS dealer. I took their Service Manager out and he could hear the offending noise. They put the car up on the ramp, inspected it and claimed that they couldn't find anything wrong. They also drove the car and said they couldn't hear any untoward noises. I went back and took one of their techs out and, sod's law, no noise. The car was returned to me and, within a few miles, the noise was back. Joy. However, I did learn that the car is still covered by the Renault warranty. I assumed it was only three years but it seems it's four.

I went back to Marshall and complained (a lot) and they have said I should try Renault again. I popped into my local dealer (Holden, Norwich) who kindly sent a tech out with me without appointment. He could hear the noise, which has been getting worse and seems more severe with left steering lock applied. I dropped the car with them on Monday and they contacted me yesterday. The tech can get the car to make the noise consistently but, visually, cannot see any issues. He had the car up on the ramp, inspected it, put it back down, went out for a test drive and the noise was gone. It seems that lifting the car off it's wheels and putting it down eases the strain on whatever is knocking, so the car has to "settle" for a few miles before it comes back. Before this, my first thought was that it was a hub pivot, by nature of it feeling like quite a metallic knock. However, if it seems to settle before it returns, I wonder if it could be a bush.

Holden have said they are going to investigate further, but I thought I would ask on here before they come back to me, just in case anyone has any advice/experience they can offer, especially from the perspective of someone at Renault UK. With the car having spent almost a combined three weeks in two different Renault dealers, I'm starting to lose patience. Another owner has said to be careful, as Renault might be reluctant to replace the hub because of the cost (c.£1k I'm told). It's beginning to get frustrating. Having driven a 265 and 275 before I bought mine, I'm convinced mine torque steers more. That could be my own insecurity, but it could be a sign that there is wear in the suspension.

As an aside, I'm also having a brake problem. Before they sold the car, Marshall fitted new front discs and pads. Rawlinson fitted new rears as they said Marshall should have done that too. However, the front brakes squeal quite a lot, even under gentle use. Also, after a prolonged period of driving, I have pulled over and found the temperature of the offside front wheel to be noticeably higher than the nearside, even if I have avoided using the brakes before stopping. Rawlinson claimed they could find no evidence of brake binding but I can't see another reason for this temperature differential?

What I don't want is to get lumbered with buying new discs and pads in a few months when a sticking brake hasn't been diagnosed. Holden said they would investigate but said brake work wouldn't be covered by the warranty. I understand that disc/pad wear wouldn't be but, if that wear is caused by a sticking caliper on a car with (now) 16k on it? Hmmmm, I'm not so sure I am willing to accept that.

Beginning to think I should have kept my Golf...


Have you contacted our customer relations team?

Offline probecomp  
#4 Posted : 13 July 2017 17:15:38(UTC)
probecomp


Posts: 788

One thing that annoys me in situations like this is the "we can hear it, but we can't see it, therefore there's no problem to fix"...

While I appreciate that the problem you can't see is much harder to diagnose, where does it say that for a problem to qualify for repair, it has to be obviously visible?

Edited by user 13 July 2017 21:29:26(UTC)  | Reason: Not specified

Offline sunnylunn  
#5 Posted : 13 July 2017 18:56:34(UTC)
sunnylunn


Posts: 769
Location: Renault owner 😀

the knock you mention, i had similar with my 250, turned out it was anti roll bar bushes, took a few visits to dealer, as when i went in the bloody noise went, only to return on the way home. Why did they replace the discs at 12000 miles? are the pads standard? keep us updated, nothing worse than getting a new car and having problems. Hope you get it sorted as they are brilliant cars.

Edited by user 13 July 2017 18:57:29(UTC)  | Reason: Not specified

Offline Jon Scoltock  
#6 Posted : 14 July 2017 12:31:52(UTC)
Jon Scoltock


Posts: 13

Thanks everyone.

Simon, yes it is frustrating. The front end has been thoroughly inspected but they say everything appears fine.

Re torque steer, I have wondered about the tyres as they are Avon so not amazing. They will be changed in time I think.

Jeremy, thanks for the response. No I haven't thus far. Holden are trying and I have given them permission to do some extra miles in the car, so I hope that will help them with the diagnosis. I really hope so after three months of back and forth! Sadly the Nissan dealer I bought it from have been more than useless. I'd be interested to know at what point they will just have to take a guess and start replacing parts. If there are no obvious signs, will they just have to roll the dice?

Thanks probe. While I have sympathy for their difficulty, it is very frustrating!

Sunny, I think it's probably been well used to be honest. I think it was a lease car. With the benefit of hindsight, it may not have been the best example.
Offline shocker  
#7 Posted : 14 July 2017 16:26:11(UTC)
shocker


Posts: 400

Engine mount
Offline Bilbo  
#8 Posted : 15 July 2017 20:42:37(UTC)
Bilbo


Posts: 49

I had terrible knocking from carbon Lorraine pads when pulling away or going from first then to reverse and they squeaked like ****ed pig I put brembo pads in and all was perfect
Offline Jon Scoltock  
#9 Posted : 27 July 2017 10:57:13(UTC)
Jon Scoltock


Posts: 13

This is ongoing, almost unbelievably.

Holden have had the car for around 2.5 weeks now. I didn't hear anything for a couple of days until a text message last Thursday, after which I called them for an update. The original tech was on holiday and the latest one to look at it couldn't hear the noise and couldn't see anything wrong. I asked if someone had been driving the car (as we had agreed almost a week previously) and was told that no, no one had done the discussed extra mileage in it. The service adviser said he would try to get someone to take it home that night and report back on the Friday. Friday came and I get another text message saying that no one had been able to take the car, so it would have to wait until Monday. On Monday, I get another text. Original tech is back and will test car and take it home that night to try and better assess it. This was followed by another text on Tuesday afternoon, stating that he had driven the car home and had taken it back to where I had first demonstrated the noise, but couldn't get it to do it. They said that the car was ready to collect and we would just have to wait until the noise became more pronounced.

While the car was in, I had also asked them to take a look at the O/S side skirt, as this didn't appear to be sitting flush. They said they would, but then said it would require many hours to rectify as they would have to take multiple pieces of trim off and that I might be better off going to a body shop to have it sorted out. But it's ok, because they were only going to charge me for one hour of the two hours they had spent on it. So they're doing me a favour by charging me for an hours labour to do a job that they haven't actually done?

At this point, I had lost patience, so I called them and said that I wasn't happy to take the car back. It's all well and good saying that I need to just put up with the noise until it gets worse, but what happens if it only gets worse as the wheel is falling off and I'm spinning towards an oncoming lorry? I explained that I was unhappy that they hadn't driven the car as we had discussed and we agreed that the service adviser or technician will use the car regularly to try and better understand the behaviour and that they have until tomorrow (Friday 28th) to make some progress.

I understand that some faults can be difficult to find, but it's disappointing that they haven't done what they said they would do (i.e. drive the car a lot) and that they're essentially just telling me to "drive it until it gets worse". Interestingly, I work quite closely with another OEM and they have NVH measuring equipment so, if a car is making a noise that they can't easily detect, they can attach various sensors to help try and pinpoint it.

I look forward to tomorrow's update but, if they still can't hear it, I think I am just going to have to go back to Marshall and ask for a refund. After four months of chasing around, my patience has expired. Interesting that the car has now been to two Renault dealers, both of whom have heard the noise when I have taken the car in but, after a couple of weeks with each of them, it's mysteriously disappeared until a few days after I get it back.

I even wondered if it was me being insane and hearing things, but I got a friend to drive the car and it made said noise as soon as he pulled off my drive.

Ho hum...

Edited by user 27 July 2017 11:01:33(UTC)  | Reason: I can't spell

Offline sunnylunn  
#10 Posted : 27 July 2017 14:32:38(UTC)
sunnylunn


Posts: 769
Location: Renault owner 😀

the dealers only seem interested if it shows up the diagnostic gear, random noises are a pain for them. Hope you get it sorted soon.
Offline Marc_250  
#11 Posted : 27 July 2017 14:56:00(UTC)
Marc_250


Posts: 4,490

Must be annoying but if they've had the car in the air it must all fundamentally bolted together properly and safe.

If it was me I'd just turn the radio up and forget about it. My experience with the Megane and Clio is they are very mechanical/hard core kinda cars and they can/do make the odd noises that you just have to live with.
Offline Jon Scoltock  
#12 Posted : 28 July 2017 09:07:13(UTC)
Jon Scoltock


Posts: 13

Thanks sunny. I think you're right. They like the simple stuff that's labour efficient. More complicated jobs just eat time.

Marc, I understand what you're saying but I can't accept that on a car with such low mileage. If it had done 70k and was 5/6 years old, I would happily just deal with it myself, but a car so fresh shouldn't be making noises like that. The other two I've driven didn't do it. I do accept that I am a fussy git compared to some but I still think it should be put right.
Offline Jp825  
#13 Posted : 13 August 2017 14:03:37(UTC)
Jp825


Posts: 13

I have the exact same problem with my 275 for more than 8 months. The dealer has changed some bushes and swivel joint but still didn't solve the problem. They then think the whole front suspension needed replacing under warranty and told me the parts would take roughly 2-3 weeks to arrive (this was in January). Now is mid August I'm still waiting for the parts to arrive. Every week I get a text update from Renault saying "your parts is still delayed in France with no expected timeframe". I get it if my car is some classic 20 years old but not a 2yr old renaultsport. They can't tell me why is taking so long or when the part will be available.

Is fair to say I'm extremely disappointed and angry with both dealer and Renault customer service. I paid a lot of money for the renaultsport experience but the car just been sitting on the drive for last 7 months and my warranty is 7 months closer to the end.

For the avoidance of doubt, I have contacted Renault customer service (useless) and running out of options.

I definitely won't be buying another Renault again.

Anyone have any idea what I should do next? How much longer do I have to wait?

Edited by user 13 August 2017 14:06:06(UTC)  | Reason: Not specified

Offline Jon Scoltock  
#14 Posted : 13 August 2017 20:03:05(UTC)
Jon Scoltock


Posts: 13

Hi JP, thanks for posting. It sounds like you are having an even worse experience than I am!

I've had the car back from Renault for a couple of weeks but it's no different. It's extremely frustrating that I demonstrate the noise, they have the car but, because they can't identify it, they then just seem to say that they can't hear it anyway. The technician did 100 miles in it and the best he could come up with is that it "might be a shock". Hardly reassuring.

I asked Marshall for a refund but they have refused thus far. I'm at a bit of a loss to be honest.
Offline shocker  
#15 Posted : 13 August 2017 22:51:03(UTC)
shocker


Posts: 400

Renault and their customer services are as good as a chocolate tea pot
Offline JON335i  
#16 Posted : 14 August 2017 09:23:04(UTC)
JON335i


Posts: 34
Location: Essex

Interesting to see there are others with the same issues I am experiencing. Sadly I'm not as persistent with my dealers as others here have been and have, so far, been fobbed off at every visit.

I bought the car on 4k miles, drove it for about a week and realised there was a horrid noise coming from the front right. When I took it in the first time and demonstrated the noise (which happens with any left hand steering inputs at 40mph+/ any left to right road camber at 40mph+) they simply said they couldn't hear it... Second time they blamed the LSD (even though it doesn't happen on right lock and the LSD was no way near locking)... Third time they blame low tyre tread, even though it has always done it and they know that?!?

I asked them to take the car out and test it. They told me a technician had taken the car on a drive and it wasn't happening. Little did they know, I had reset the trip and took note of the mileage to see how far they took it; they drove the car 0.7 miles, which equates to out of the service car park, along a straight road with a 20mph limit, round a roundabout and back!?

The noise has been getting progressively worse during my ownership, and now the passenger Recaro has also packed up, making it difficult for occasional rear-seat passengers. So I'll be taking it back once more to get both things looked at and will report back here.

I'm astounded by their lack of willingness to help diagnose this ongoing problem. I haven't yet tried with the customer relations support Jeremy suggested, that's my last port of call. If I get no joy there, I think it's safe to say, as much as I love the renaultsport cars, their customer service has annoyed me so much I doubt I'll be buying another after this one.
Offline Jon Scoltock  
#17 Posted : 14 August 2017 14:22:26(UTC)
Jon Scoltock


Posts: 13

Originally Posted by: JON335i Go to Quoted Post
Interesting to see there are others with the same issues I am experiencing. Sadly I'm not as persistent with my dealers as others here have been and have, so far, been fobbed off at every visit.

I bought the car on 4k miles, drove it for about a week and realised there was a horrid noise coming from the front right. When I took it in the first time and demonstrated the noise (which happens with any left hand steering inputs at 40mph+/ any left to right road camber at 40mph+) they simply said they couldn't hear it... Second time they blamed the LSD (even though it doesn't happen on right lock and the LSD was no way near locking)... Third time they blame low tyre tread, even though it has always done it and they know that?!?

I asked them to take the car out and test it. They told me a technician had taken the car on a drive and it wasn't happening. Little did they know, I had reset the trip and took note of the mileage to see how far they took it; they drove the car 0.7 miles, which equates to out of the service car park, along a straight road with a 20mph limit, round a roundabout and back!?

The noise has been getting progressively worse during my ownership, and now the passenger Recaro has also packed up, making it difficult for occasional rear-seat passengers. So I'll be taking it back once more to get both things looked at and will report back here.

I'm astounded by their lack of willingness to help diagnose this ongoing problem. I haven't yet tried with the customer relations support Jeremy suggested, that's my last port of call. If I get no joy there, I think it's safe to say, as much as I love the renaultsport cars, their customer service has annoyed me so much I doubt I'll be buying another after this one.


Jon, where abouts in Essex are you? If you would be willing, it may be interesting to meet and compare notes!
Offline JON335i  
#18 Posted : 15 August 2017 11:23:57(UTC)
JON335i


Posts: 34
Location: Essex

Originally Posted by: Jon Scoltock Go to Quoted Post
Jon, where abouts in Essex are you? If you would be willing, it may be interesting to meet and compare notes!


Sent you a PM Cool
Offline Jp825  
#19 Posted : 10 September 2017 10:35:17(UTC)
Jp825


Posts: 13

Originally Posted by: Jon Scoltock Go to Quoted Post
Hi JP, thanks for posting. It sounds like you are having an even worse experience than I am!

I've had the car back from Renault for a couple of weeks but it's no different. It's extremely frustrating that I demonstrate the noise, they have the car but, because they can't identify it, they then just seem to say that they can't hear it anyway. The technician did 100 miles in it and the best he could come up with is that it "might be a shock". Hardly reassuring.

I asked Marshall for a refund but they have refused thus far. I'm at a bit of a loss to be honest.


Did you get this resolve?
Offline Jon Scoltock  
#20 Posted : 11 September 2017 08:17:49(UTC)
Jon Scoltock


Posts: 13

I should have an update this week, stick with me :)
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