Welcome Guest! To enable all features please Register.

Notification

Icon
Error

10 Pages«<78910>
Options
Go to last post Go to first unread
Offline smithandroper  
#201 Posted : 21 July 2014 06:15:56(UTC)
smithandroper


Posts: 559

That's not on !
Don't get me wrong no one's perfect but they haven't even tried. It's frustrating to see this after coming from an ex dealer.
Offline g7egt  
#202 Posted : 21 July 2014 06:32:05(UTC)
g7egt


Posts: 1,622
Location: MK land of excessive tyre wear

Makes me want to cry.
Offline foxspeed  
#203 Posted : 21 July 2014 18:53:31(UTC)
foxspeed


Posts: 21,609
Location: retour dans la bulle

seriously they think that's ok.....Angry Clown
Offline smithandroper  
#204 Posted : 21 July 2014 19:01:27(UTC)
smithandroper


Posts: 559

What you need is a good reliable independent body shop.
Offline S@m  
#205 Posted : 29 July 2014 19:19:44(UTC)
S@m


Posts: 650

Originally Posted by: smithandroper Go to Quoted Post
What you need is a good reliable independent body shop.


Do you know one Wink LOL

I always intended nipping over to see you but obviously never managed it, same with sending some pictures Blush

Offline smithandroper  
#206 Posted : 30 July 2014 19:56:31(UTC)
smithandroper


Posts: 559

Originally Posted by: S@m Go to Quoted Post
Originally Posted by: smithandroper Go to Quoted Post
What you need is a good reliable independent body shop.


Do you know one Wink LOL

I always intended nipping over to see you but obviously never managed it, same with sending some pictures Blush



With a bit of luck I will be owning my own body shop within a month Wink
So keep me in mind if you req anything doing !

Offline Gazeratti  
#207 Posted : 30 July 2014 19:58:50(UTC)
Gazeratti


Posts: 8,668

Get your thumb pulled out Wink LOL
Offline smithandroper  
#208 Posted : 30 July 2014 20:00:56(UTC)
smithandroper


Posts: 559

Originally Posted by: Gazeratti Go to Quoted Post
Get your thumb pulled out Wink LOL


Just waiting for some £££££££££££££££££
But I have bought an a/c machine so far Big Smile
Offline Gazeratti  
#209 Posted : 30 July 2014 20:06:40(UTC)
Gazeratti


Posts: 8,668

So its in motion then? Smile what location you thinking of?
Offline smithandroper  
#210 Posted : 30 July 2014 20:13:22(UTC)
smithandroper


Posts: 559

It's going to be in a unit on an industrial estate in Goole.
I am currently waiting for funding and also a spray booth.
Offline Gazeratti  
#211 Posted : 30 July 2014 20:23:58(UTC)
Gazeratti


Posts: 8,668

Fingers crossed for you then matey to get the money sorted soon Smile has nothing been auctioned off from BLG you could have got yet?
Offline DanF  
#212 Posted : 30 July 2014 20:25:41(UTC)
DanF


Posts: 706

Originally Posted by: smithandroper Go to Quoted Post
Originally Posted by: Gazeratti Go to Quoted Post
Get your thumb pulled out Wink LOL


Just waiting for some £££££££££££££££££
But I have bought an a/c machine so far Big Smile


Bet that wasn't cheap LOL

Is it just R134a or 1234yf as well?
Offline smithandroper  
#213 Posted : 30 July 2014 20:28:40(UTC)
smithandroper


Posts: 559

Not yet it's all just sat there just to tempt me Angry
I have enquired about some stuff but no response. It's a bit daft really due to me knowing all about the equipment in there.
Offline Gazeratti  
#214 Posted : 30 July 2014 20:34:11(UTC)
Gazeratti


Posts: 8,668

That a bit crap it just sitting there Confused guess there in no rush to get everything sold off
Offline Steve Murr  
#215 Posted : 06 August 2014 18:31:31(UTC)
Steve Murr


Posts: 430

No to re-use & retension an aux belt kit that's 10 years old.
Offline gordini  
#216 Posted : 24 October 2014 10:04:10(UTC)
gordini


Posts: 407

Be nice to have a local dealer again, rather than it taking a full day and 80ml round trip.

I have to keep taking my cars to garages who arent fully trained Renault mechanics
or experts with Renaults, the logistics of taking it to a dealer are ridiculous.
full day out to diagnose, then another to repair!
wouldnt only be me bennifitting, but also the other thousands of owners around here would as well.

Its nice Renault increasing sales with the New Clio and Captur and the Dacia brand, well done.
unless there is new dealerships covering most areas this problem will not go away,
Every other manufacturer manages no problem apart from Renault.
Not even a satellite garage to carry out repair/diagnostic work!
Anyone RUK??
Area is West Cumbria.

Not to mention lost car sales.
Offline dinn  
#217 Posted : 16 December 2014 20:32:02(UTC)
dinn


Posts: 1,193

Knowledge about Renaultsport models at main dealer's garage is disappointing. I went for spark plugs change and they said it will cost £49. I was asking why price is so low, they said that how it is. I came for booking and they said they need special spark plugs and I need to come back in couple days as they are fully booked.
That is why I prefer to go to independent garage where mechanics know RS models.
Offline Tanim  
#218 Posted : 06 July 2017 15:06:45(UTC)
Tanim


Posts: 307
Location: Tyne and Wear

I would expect my dealer to repair anything under warranty and not be difficult because that would be a bad PR for Renault ultimately.

My neighbours RS Clio (172) suffered electrical issues and RS Megane (275) needed engine rebuild. So the only reason I'm thinking of buying a new one and pay so much extra every month is for that peace of mind.
Offline eccentric1  
#219 Posted : 06 July 2017 21:06:57(UTC)
eccentric1


Posts: 648
Location: In exile in Bavaria

When buying:
I expect my dealer to be knowledgeable about the range and options.
I expect my dealer to be honest.
I expect my dealer to offer a fair deal.

Maintenance
I expect my workshop to have specialist "RS" trained personnel.
I expect good, efficient, timely service at a reasonable and known (up front) price.
I expect warranty issues to be dealt with and not argued over.

No complaints as yet from me, but I'm new to RS and still hopeful.
Offline BLADESBLOOD  
#220 Posted : 14 August 2017 17:13:25(UTC)
BLADESBLOOD


Posts: 29

Just spent 19k on a Meg RS Trophy from a Renault dealer to find 2 Mich tyres replaced with £50 budget tyres on the front.Really disappointed with this to spoil an otherwise superb car.Part of a major National group as well but don't want to know and can't understand my issue.Poor service.
Offline shocker  
#221 Posted : 14 August 2017 20:27:47(UTC)
shocker


Posts: 491

The dealers are getting away with taking the urine
Because renault customer services are letting them
Offline LewRS  
#222 Posted : 25 September 2017 21:02:34(UTC)
LewRS


Posts: 76

Hi

Only new joining the community this evening and thought I'd add to this thread as I had a pretty sub-par experience last week when I bought my Clio. In fact I was very, very disappointed.

There aren't many, hardly any, Renault sport cars in Ireland so I looked to the UK. Pretty much straight away I knew who and where I wanted to buy from. I won't mention any names but they specialise in Renault Sport cars and are located on the south coast of England with a racing arm to their dealership.

I picked the car, and accepted the fact that as I was keen to get the car I wanted there wouldn't be any leverage on price negotiation. First signs of below par customer service were slightly evident over the phone but I let it go and just got on with it. So placing my all my faith in their reputation the car was paid for in full before I got there, without having driven it and taking their word. Silly, perhaps, but I was counting on their reputation.

The only thing i asked for was a full tank of fuel for the long drive back from the dealership to North West Wales and then on to Ireland. I never got a reply to that request yet I assumed they would given I paid full price and had to travel some distance at some expense. So bear in mind my travel costs to get there and back would be over £650. I get there 15 minutes behind schedule after a taxi, delayed flight, cancelled train, three different trains instead of one and another taxi, having left Ireland at 4:30 that morning. The owner/sales department wasn't there and the guy who was there to do the "handover" was rushing to close up and get out of dodge. It's 2:30 on Saturday afternoon. I had to ask to look around the car, and when I asked to be taken through the things on the car I got "well what do you want to know". I wasn't given the chance to take the car out for a drive to make sure that all was ok. So I'm literally rushed into the office, sign the relevant documents and ushered out. Really pissed off at this stage, I ask if there is a full tank of fuel for my trip up and explain what it's taken to get there and what it will take to get home. There's barely a 1/4 tank of fuel. I told him that it wasn't on and had soured the entire experience together with being rushed.

The guy doing the handover showed some form of embarrassment at the fuel situation and asked me to pay, photograph the receipt and send it over in order to get a refund. I had no intention of doing that as I didn't want to be chasing someone for a few quid fuel, so just said fine, ok and left.

All in all it was a very, very, very disappointing experience and normally I would let it be known by following up an so on, but this time, because I was another country away felt it would be a waste of my time only.

There were a couple of things wrong with the car that I would have pulled them up an and insisted be repaired or paid for however I never got that chance, and will have to bring it to a Renault Sport specialist somewhere.

If anyone is travelling to buy a car for the first time, please, by all means, give me a shout and I'll share my details and tips for things that I would do differently.

Thanks for reading.
Offline RED21  
#223 Posted : 26 September 2017 06:15:51(UTC)
RED21


Posts: 875
Location: New Forest

If it's who I am thinking about they are not part of the Renault dealership network but a independent specialist.
Offline John_walker74  
#224 Posted : 26 September 2017 06:59:32(UTC)
John_walker74


Posts: 958
Location: Buckingham

Sounds like a bad experience at the well known specialist. Personally I would not pay up front for a car I've not seen and would leave a refundable holding deposit on the basis that the car is as described to me. It is tough, but you should be prepared to walk away if it is not the right car. I hope you enjoy the car and can forget about the poor service.
Offline John_walker74  
#225 Posted : 26 September 2017 07:01:54(UTC)
John_walker74


Posts: 958
Location: Buckingham

I would edit your exhaust post if you really don't want to name them....
Users browsing this topic
10 Pages«<78910>
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.