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Offline Martin_220  
#1 Posted : 07 January 2019 18:18:34(UTC)
Martin_220


Posts: 10

Evening, today I've taken my 220 trophy for its first service. In the past I've used a local dealer who used elf sxr 5w40 oil but this time I traveled to use a Renault Sport dealer and when I looked at the invoice they have used Motrio 5w40 oil, I'm just curious if this is now what is used?

I assume it will be of the correct spec given it was a dealer but I was always under the impression that Motrio was the budget range and not what was used in the RS range.

Thoughts?
Offline John_walker74  
#2 Posted : 07 January 2019 21:00:05(UTC)
John_walker74


Posts: 958
Location: Buckingham

I seem to recall that Motrio is a cheaper brand owned by Elf. An ex RS specialist near Bedford would use it in place of Elf in some cars as it was cheaper.
Offline Martin_220  
#3 Posted : 07 January 2019 23:35:53(UTC)
Martin_220


Posts: 10

Yeah that seems to be my understanding too, and at £185 for an oil and filter change it seems strange an RS dealer would use cheap oil.

Along with the missing parts when the car was new (sat nav SD card, service book, locking wheel key etc) and not fixing the warranty issue it was also in for it's been an overall very poor experience.

I really hoped being a specialist dealer would have addressed some of the common frustrations.
Offline sunnylunn  
#4 Posted : 08 January 2019 08:43:15(UTC)
sunnylunn


Posts: 878
Location: Renault owner 😀

I'm not sure there are any specialist RS dealers, some are just better and know their stuff, some are worse than useless and couldn't care if you bought from them or not.I'd question the choice of the oil if you're not happy.
Offline Martin_220  
#5 Posted : 08 January 2019 10:55:25(UTC)
Martin_220


Posts: 10

Originally Posted by: sunnylunn Go to Quoted Post
I'm not sure there are any specialist RS dealers, some are just better and know their stuff, some are worse than useless and couldn't care if you bought from them or not.I'd question the choice of the oil if you're not happy.


no its one of the actual RS approved dealers after the scheme was re launched a few years back because previously a load of dealers got the RS specialist name but in actual fact didn't really care much for it so now they have to stocks demonstrator, rs trained tech etc. I believe their is 26 of them in the country. My service book got a lovely RS Specialist service stamp lol.

I plan to question it I just wanted to get some advice from other owners who have had dealer services too before I question it, it may of course be the done thing now to use Motrio, I just know in the past it was always evolution SXR (this is RenaultSport 15 for me!)
Offline Womble  
#6 Posted : 09 January 2019 22:30:31(UTC)
Womble


Posts: 567

Genuine oil is not that expensive anyway.

12500 miles between oil changes is too long anyway, it needs dropped ever 6250
Offline eccentric1  
#7 Posted : 11 January 2019 11:24:53(UTC)
eccentric1


Posts: 647
Location: In exile in Bavaria

As I've posted elsewhere on t'forum I bought my Clio Trophy at the end of 2016 from Munich's main Renault dealer and took it back there for my first service. I was always unhappy with them, they seemed to do the absolute minimum and asfor oil, they had to be pushed by me to use 5W40 as opposed to the 10W40 they wanted to use.
FOr my second service (Novemebr 2018) I chose to use a much smaller dealer in a small town nearer to where I live. Their customer service was brilliant in comparison and when I asked they immediately said they intended to use 5W40.

When I got the car back I checked the labels left in the engine bay and was surprised to see they'd used RN17 oil which was developed mainly for the Alpine engine and is 0W40.
Guess where I'll be going rom now on.
Offline Martin_220  
#8 Posted : 17 January 2019 17:43:17(UTC)
Martin_220


Posts: 10

Finding a good dealer is like finding a white crème egg!!! It's a shame the dealer network is soon poor as the product is generally very good! After 15 Renault sport cars I think the 220 trophy will be my last, every manufacturer has examples of poor dealers and service but it seems Renault is generally expected to receive poor service I'm not sure I've ever had a good experience!
Offline Black225  
#9 Posted : 17 January 2019 19:03:04(UTC)
Black225


Posts: 1,101
Location: On The Edge

You're probably best off using an unofficial specialist garage/dealer. I can't remember seeing anybody moaning about this type of business.
Offline Martin_220  
#10 Posted : 19 January 2019 09:21:29(UTC)
Martin_220


Posts: 10

An unnoficial specialist won't cover the cost of any warranty work though, it worries me that I bought a car with a gearbox I said I would never like to own out of warranty yet I've gone 6 months with no drivers electric window because they can't fix it under warranty.

Renault UK customer services have also been terrible, saying, I quote.. "
I completely appreciate your position and understand that you are not happy that nothing further can be done from our side.

We have queried with the dealer regarding the issue you are having and unfortunately they have stated that they are unable to find a fault. You did see them as well and I understand they did explain this to you.

To leave your CLIO with them, and get them to give you a courtesy car may not be possible, as they have not found any fault. "

The drivers side electric window goes down and doesn't come back up without 30-40 pulls on the switch, every time!
Offline Buffalo Girls  
#11 Posted : 19 January 2019 09:35:56(UTC)
Buffalo Girls


Posts: 1,806

Originally Posted by: Martin_220 Go to Quoted Post
An unnoficial specialist won't cover the cost of any warranty work though, it worries me that I bought a car with a gearbox I said I would never like to own out of warranty yet I've gone 6 months with no drivers electric window because they can't fix it under warranty.

Renault UK customer services have also been terrible, saying, I quote.. "
I completely appreciate your position and understand that you are not happy that nothing further can be done from our side.

We have queried with the dealer regarding the issue you are having and unfortunately they have stated that they are unable to find a fault. You did see them as well and I understand they did explain this to you.

To leave your CLIO with them, and get them to give you a courtesy car may not be possible, as they have not found any fault. "

The drivers side electric window goes down and doesn't come back up without 30-40 pulls on the switch, every time!

If it happens every time, you must be able to show them the fault?

Offline Black225  
#12 Posted : 19 January 2019 11:03:36(UTC)
Black225


Posts: 1,101
Location: On The Edge

Originally Posted by: Martin_220 Go to Quoted Post
An unnoficial specialist won't cover the cost of any warranty work though, it worries me that I bought a car with a gearbox I said I would never like to own out of warranty yet I've gone 6 months with no drivers electric window because they can't fix it under warranty.

Renault UK customer services have also been terrible, saying, I quote.. "
I completely appreciate your position and understand that you are not happy that nothing further can be done from our side.

We have queried with the dealer regarding the issue you are having and unfortunately they have stated that they are unable to find a fault. You did see them as well and I understand they did explain this to you.

To leave your CLIO with them, and get them to give you a courtesy car may not be possible, as they have not found any fault. "

The drivers side electric window goes down and doesn't come back up without 30-40 pulls on the switch, every time!


That sounds like a reset issue I had on my old 225 a few years back. Can't remember exactly how it worked but this may help - https://www.meganeowners...um/viewtopic.php?t=10262

Offline Martin_220  
#13 Posted : 21 January 2019 01:34:14(UTC)
Martin_220


Posts: 10

Originally Posted by: Buffalo Girls Go to Quoted Post

If it happens every time, you must be able to show them the fault?


yep ive showed them the fault, they claimed I need to press the windows switch down, up, down, up then pull it up and this will reset the switch and bring the window up, this occasionally works but mostly not. The car went back in as I was not happy with this and they have stated there is no fault found again.

Renault UK are not willing to help any further as they are saying the dealer says no fault. I explained the reason ive got Renault UK involved is because im not happy with the dealers outcome so why cant they assist any further.

so I have literally been left with windows that don't work on a brand new car and nothing they are willing to do to help so im stuck!

its a shame as ive owned a ph1 172, 172, 172 cup, 182, 182 trophy, 197, 197 R27, mk3 200, 220 Trophy along with 12 Clio/Twingo driving school cars and my wifes 4x Clios, I explained this to Renault UK and they basically do not care!

Offline Martin_220  
#14 Posted : 21 January 2019 01:36:56(UTC)
Martin_220


Posts: 10

Originally Posted by: Black225 Go to Quoted Post
That sounds like a reset issue I had on my old 225 a few years back. Can't remember exactly how it worked but this may help - https://www.meganeowners...um/viewtopic.php?t=10262


my mk3 clio had that issue, but this is different, it goes down then just refuses to come back up. Ive been posting videos to Renault all week on twitter of it doing it as im lost on what to do next
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