So after getting a master tech on it from 8am today, doing a thorough investigation, and sending a report to Renault, within 30 mins they came back with fit a new gearbox, so now need to wait to so how long that's going to take, so until then, get to keep the s*** box dacia

Brand new car and having replacement box! Personally I’d be looking at rejecting the car. I know it’s been a long wait, but that’s a pretty serious issue buddy. If it had happened 1 to 2 years into ownership then the replacement under warranty would be a relief, but in a car that’s just came out the showroom??

Sorry to hear that. It's absolutely sickening when a new car you've been looking forward to goes wrong. At least it's diagnosed quickly and it's a new gearbox, not what you want to have happening, but at least it should be perfect once the new unit is fitted.

I've ordered an auto for my 300. Eeeeekkkk!

One time I was sitting in a showroom in my 3 month wait new car been shown around by the salesman. So where's the Alcantara? I asks.

They offered to order an new car but like you I couldn't chuff the wait so just accepted the rather poor leather over the no cost option, Alcantara.

I did get further compensation but no cash as that side was settled.

Must have been heartbreaking.

Still no car, been told new gear box will be with dealer next Tuesday, so driving round in the entaprise astra they arranged for me until then, spoke to customer service today to try and get a r.s. To use until I get mine back, another dealers demo or press car, best I got offered was the next level up with enterprise which is basically a small suv, frustrated is an understatement.

Well gearbox originally was supposed to be with dealer today, but got pushed back and back and now will be earlier next week, which the faulty unit is being taken out Friday this week so it will be ready to be fitted as soon as it arrives.
Apparently they have a tech that is more than qualified to fit it, I did ask the question, so hopefully should go smoothly, the new service manager gets to drive it home and back the next day to make sure all is OK which will be around 70 miles, which is fine as its 70miles closer to being run in and being able to enjoy it even more.
I have emailed ceo of Renault UK aswell to let him know how useless the customer service was, and if I have anything back will let them know that giving a customer with a faulty car a rent a car from a different manufacturer is probably not a clever idea, they managers in the dealer got it, and I joked as I was leaving that I'm going straight to vauxhal to look at the vxr models, which some people might actually do.

Oh, forgot to say, the replacement gearboxes that Opel sent out were actually reconditioned boxes with the new diff fitted. My 'new' box lasted about a year before I had to have another one fitted but was fine for the next 6 years that I owned it.

On a side note, the manual gearbox in the Renault, I have heard some people complaining that its notchy, its smooth as silk! If you want notchy, go try a GM f32 or f40 gearbox, now THAT'S notchy lol

I'm not 100% sure that is the right thing to say at this delicate point in time

Renault are charging a lot for this model (Trophy, RS whatever) and so they should realise they need the service too. The gearbox issue will be a mistake somewhere, so long as they fix it and ensure no one endures similar is the main for them. The trouble you have encountered obviously needs compensating but that is subjective to all sides.

I was "chomping at the bit" to get my car, I was a little bit of a pain to the dealer, but equally I bought one of the most expensive models they make. Playing nicely but firmly may be best to get it all resolved quickly, but after getting a 1.0 Mitsubishi Colt car to replace my 3.0 V6 Pug 406 Coupe I've given up complaining about the choice of hire car. As TopGear once said, the fastest cars are hire cars...

Edited by user 18 July 2019 08:48:24(UTC)  | Reason: Not specified

Bonnet recall I had my car done yesterday!!!!!

It's a recall to have some sealant applied to the underside of the bonnet.

Well 3 weeks today I had my car delivered and had to take back, and still no idea when I will have it back to me, 2 weeks ago I was told "mid next week" that came and was told "deff in to dealer next Tuesday" that's now been and gone, and now it's just in transit.
Personally I think I have been patient and understanding, but when the first communication I had from Renault themselves, even after my dealer asked them to contact me, was after 11 days and I had to contact them on twitter, and all I asked for was another megane r.s. To use rather than the enterprise astra they surprised me with, all I got was they could upgrade me to next class which would be a small suv, then when escalated maybe a premium car like a golf r, which at that point I was that annoyed I told them if they got me something like that I woukd probably just end up going out and buying 1.