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Offline schuy  
#1 Posted : 21 February 2014 10:47:20(UTC)
schuy


Posts: 130

One of the worst things about RS ownership wasn't when they went wrong but the pain of getting a crap courtesy car when it was off the road i.e. a diesel Clio.

I know it’s all about the money but when Renault are now taking 20k + off a customer an RS should be provided, as some of you are aware I’ve ventured from my 200t to a Merc A250 and yes even they go wrong ( rattling seat belt mechanism ) but what a difference, in fact extremely OTT but I love it and I’m perhaps hoping my new car goes wrong some more.

For the weekend I’ve got a C-class coupe C63 AMG V8, 457 bhp, 600nm torque, 0-60 4.5sec, 58k list price, it’s an absolute beast but boy do you have to show respect ! No messing with insurance either all on them even though its group 44.

So being a complete petrol head I’m one happy bunny Big Smile a life time experience etc, no I’d never buy one of these but it creates brand loyalty tempting me to spend any future money with the them.

AMG

Edited by user 21 February 2014 10:48:59(UTC)  | Reason: Not specified

Offline Penn  
#2 Posted : 21 February 2014 10:57:04(UTC)
Penn


Posts: 3,090

And that is how you keep customers happy and loyal!
User is suspended until 26/07/2046 21:22:23(UTC) MrVix  
#3 Posted : 21 February 2014 11:06:38(UTC)
MrVix


Posts: 4,183
Location: Obsequious Henchman from the Renaultsport Forum.

That is exactly the same as my old one down to the colour and wheels, enjoy, you wont want to give it back!!!!
User is suspended until 08/09/4752 18:14:34(UTC) 172RS  
#4 Posted : 21 February 2014 11:41:50(UTC)
172RS


Posts: 3,720

A proper home for 4 exhausts.
Offline andrewhutch1  
#5 Posted : 21 February 2014 11:49:53(UTC)
andrewhutch1


Posts: 2,601

That is proper service!

When I had my Megane in to have the seat re-upholstered, each time it went in (4 times) i crossed my fingers for a courtesy car equivalent to the car I'd purchased.
This was after having to get customer services involved to waive the £20 per day insurance charge I was in line to pay on the courtesy car. I hate to think what this would have added up to... probably in excess of £400 overall.
I ended up having an old shape 1.2 Clio expression, a 1.2(?) Nissan Note, a new shape Clio 1.2 Dynamique MediaNav (this was the best of the lot) and a poverty spec 1.2 Captur.

Disapprove
Offline schuy  
#6 Posted : 21 February 2014 13:49:40(UTC)
schuy


Posts: 130

Turn your speakers up and have a listen

I've gone to car heaven

http://s1176.photobucket.../media/IMG_0075.mp4.html


User is suspended until 26/07/2046 21:22:23(UTC) MrVix  
#7 Posted : 21 February 2014 13:57:30(UTC)
MrVix


Posts: 4,183
Location: Obsequious Henchman from the Renaultsport Forum.

Originally Posted by: schuy Go to Quoted Post
Turn your speakers up and have a listen

I've gone to car heaven

http://s1176.photobucket.../media/IMG_0075.mp4.html




Absolutely fabulous, it makes me chuckle on the babybmw site with all the M135i owners saying how good there cars sound, they haven't livedLOL

I reckon you will be giving the Merc dealer a ring tomorrow morning to see what deal they can do for youLOL

Any way enough messing about with sound clips take it out for a damn good thrashing and frighten some pedestriansWink
Offline Georgeski  
#8 Posted : 21 February 2014 14:22:03(UTC)
Georgeski


Posts: 4,559

Originally Posted by: 172RS Go to Quoted Post
A proper home for 4 exhausts.


+1
Offline Berty  
#9 Posted : 21 February 2014 17:26:49(UTC)
Rob


Posts: 8,630

That sounds great. I'd be hoping for lots of warranty work with courtesy cars like that. It certainly beats the 1.2 twingo I got from Renault.
Offline Codename047  
#10 Posted : 21 February 2014 20:06:16(UTC)
Codename047


Posts: 367

No point in comparing that thing to Renault courtesy cars. You do them the courtesy by taking them off their forecourt for a few hours and usually pay for it ,

AMG is on my list for next car next year, just need to find a way of paying for the fuel that monster will go through but beautiful,car and awesome sound ! Smile
Offline Black225  
#11 Posted : 22 February 2014 12:45:41(UTC)
Black225


Posts: 1,125
Location: On The Edge

Lovely sounding car. I followed one of these in the traffic last year, (with the window down, as you would). Was hoping he was gonna give it some of the loud pedal and start overtaking things, but no luck. Got bored after a bit and had to go on past.LOL
User is suspended until 26/07/2046 21:22:23(UTC) MrVix  
#12 Posted : 22 February 2014 12:53:41(UTC)
MrVix


Posts: 4,183
Location: Obsequious Henchman from the Renaultsport Forum.

Originally Posted by: Black225 Go to Quoted Post
Lovely sounding car. I followed one of these in the traffic last year, (with the window down, as you would). Was hoping he was gonna give it some of the loud pedal and start overtaking things, but no luck. Got bored after a bit and had to go on past.LOL


He probably couldn't afford to use the load peddle, I used to get about 13mpg out of mine but it was worth every pennyBig Smile
Offline Black225  
#13 Posted : 22 February 2014 12:56:54(UTC)
Black225


Posts: 1,125
Location: On The Edge

Didn't think of that, I just assumed he was loaded, or using company petrol.Wink
User is suspended until 26/07/2046 21:22:23(UTC) MrVix  
#14 Posted : 22 February 2014 13:02:16(UTC)
MrVix


Posts: 4,183
Location: Obsequious Henchman from the Renaultsport Forum.

Originally Posted by: Black225 Go to Quoted Post
Didn't think of that, I just assumed he was loaded, or using company petrol.Wink


I used to dry the nuts off it everywhere, no point in having any performance car if you are going to worry about fuelLOL

Always makes me chuckle when people buy a high performance car and then try and hypermile it, for heavens sake if you want economy go get a dieselAngry
Offline Marc_250  
#15 Posted : 22 February 2014 16:51:20(UTC)
Marc_250


Posts: 5,118

Originally Posted by: MrVix Go to Quoted Post
Originally Posted by: Black225 Go to Quoted Post
Didn't think of that, I just assumed he was loaded, or using company petrol.Wink


I used to dry the nuts off it everywhere, no point in having any performance car if you are going to worry about fuelLOL

Always makes me chuckle when people buy a high performance car and then try and hypermile it, for heavens sake if you want economy go get a dieselAngry


There is occasions when not doing 95 down some motorway is nothing to do with saving fuel. Just once in a while it's good to step back from defcon 1 and chill. Normally lasts about 10mins LOL
Offline pugs9000  
#16 Posted : 22 February 2014 20:32:08(UTC)
pugs9000


Posts: 2,327

Agree thats a way to get brand loyalty, last time i took the 200T in i got a dacia sandero, although as one of the managers was off his RS was sitting unused in the car park. Surely it wouldn't have been difficult to give me that??
Offline Dynamique1976  
#17 Posted : 23 February 2014 07:21:24(UTC)
@F1Ranting


Posts: 529

Originally Posted by: pugs9000 Go to Quoted Post
Agree thats a way to get brand loyalty, last time i took the 200T in i got a dacia sandero, although as one of the managers was off his RS was sitting unused in the car park. Surely it wouldn't have been difficult to give me that??


Playing devil's advocate a bit. What happens when someone goes in and want's to test drive the 200T but can't because you have it as a courtesy car?

I'm sorry, I also don't get the "like for like" thing with courtesy cars either. Maybe someone with a Grand Scenic and 5 kids, then fair enough, but I'm not convinced that you should get like for like. I certainly wouldn't have expected to get a Wind as a courtesy car even when they were in production!

I suspect that what has happened, is that to OP has been given a demonstrator & not something from the courtesy fleet at the garage. They've either known that they had no Test Drives booked for the period it's been loaned out or were willing to potentially lose a future sale by telling a prospective C63AMG customer "Sorry, there's no car available to drive"

Dealers do take some flack. A lot of it's justified, but I'll be you that running a car dealership successfully & keeping all the customers happy without bankrupting yourself in the process isn't anywhere near as straight forward as most of us think

Edited by user 23 February 2014 07:23:00(UTC)  | Reason: Not specified

Offline g7egt  
#18 Posted : 23 February 2014 08:22:20(UTC)
g7egt


Posts: 1,622
Location: MK land of excessive tyre wear

I wonder what you would get when your P1 went in for its 1st service,Big Smile
Offline Dynamique1976  
#19 Posted : 23 February 2014 10:10:12(UTC)
@F1Ranting


Posts: 529

Originally Posted by: g7egt Go to Quoted Post
I wonder what you would get when your P1 went in for its 1st service,Big Smile


I remember talking to someone from Maybach at the 2004 motorshow who said that they would provide A HELICOPTER if one of their cars ever broke down.

Edited by user 23 February 2014 10:27:46(UTC)  | Reason: Not specified

Offline smithandroper  
#20 Posted : 23 February 2014 10:15:14(UTC)
smithandroper


Posts: 559

Originally Posted by: GT100 Go to Quoted Post
Originally Posted by: pugs9000 Go to Quoted Post
Agree thats a way to get brand loyalty, last time i took the 200T in i got a dacia sandero, although as one of the managers was off his RS was sitting unused in the car park. Surely it wouldn't have been difficult to give me that??


Playing devil's advocate a bit. What happens when someone goes in and want's to test drive the 200T but can't because you have it as a courtesy car?

I'm sorry, I also don't get the "like for like" thing with courtesy cars either. Maybe someone with a Grand Scenic and 5 kids, then fair enough, but I'm not convinced that you should get like for like. I certainly wouldn't have expected to get a Wind as a courtesy car even when they were in production!

I suspect that what has happened, is that to OP has been given a demonstrator & not something from the courtesy fleet at the garage. They've either known that they had no Test Drives booked for the period it's been loaned out or were willing to potentially lose a future sale by telling a prospective C63AMG customer "Sorry, there's no car available to drive"

Dealers do take some flack. A lot of it's justified, but I'll be you that running a car dealership successfully & keeping all the customers happy without bankrupting yourself in the process isn't anywhere near as straight forward as most of us think


+1LOL
Offline pugs9000  
#21 Posted : 23 February 2014 10:30:29(UTC)
pugs9000


Posts: 2,327

Originally Posted by: www.brianleighton.co.uk Go to Quoted Post
Originally Posted by: GT100 Go to Quoted Post
Originally Posted by: pugs9000 Go to Quoted Post
Agree thats a way to get brand loyalty, last time i took the 200T in i got a dacia sandero, although as one of the managers was off his RS was sitting unused in the car park. Surely it wouldn't have been difficult to give me that??


Playing devil's advocate a bit. What happens when someone goes in and want's to test drive the 200T but can't because you have it as a courtesy car?

I'm sorry, I also don't get the "like for like" thing with courtesy cars either. Maybe someone with a Grand Scenic and 5 kids, then fair enough, but I'm not convinced that you should get like for like. I certainly wouldn't have expected to get a Wind as a courtesy car even when they were in production!

I suspect that what has happened, is that to OP has been given a demonstrator & not something from the courtesy fleet at the garage. They've either known that they had no Test Drives booked for the period it's been loaned out or were willing to potentially lose a future sale by telling a prospective C63AMG customer "Sorry, there's no car available to drive"

Dealers do take some flack. A lot of it's justified, but I'll be you that running a car dealership successfully & keeping all the customers happy without bankrupting yourself in the process isn't anywhere near as straight forward as most of us think


+1LOL


Disagree, when it is the 3rd occasion the 'new' car needs warranty work surely something should be done to keep me as a customer. It equates to every 2 months of my ownership i have had to lose my car, because its broke. My V6 in 4.5yrs of ownership has had less go wrong!
Offline schuy  
#22 Posted : 23 February 2014 18:28:54(UTC)
schuy


Posts: 130

Reading all the comments has made me realise the bit that HURTS most, when you've just spent 20k on a NEW car you don't expect to be driving some naff courtesy car for EIGHT days.

Ok when its your first service after a years reliable motoring who cares if you get a diesel Clio for a day, it doesn't matter, in fact its an experience to try other models in the range.

I think in the first few months of buying new the dealer HELPED by the manufacturer should bend over backwards to keep you happy and provide equivalent or better, indeed if the dealership is an RS specialist it should be an RS courtesy car.

In my case after 3 new RS's hung out to dry by my dealer and Customer Services just not interested in the courtesy car discussion at all, they dump it all on the dealership, so for the sake of a few quid Renault have lost a customer, they've lost the sale of my wife's next car which I was pushing towards a Captur and hundreds of pounds of parts etc, I always get a spare set of wheels for snow tyres.

The manufacturer should take more responsibility for the product they've just sold that's gone faulty so early in its life and help dealerships keep us the customers sweet.
User is suspended until 26/07/2046 21:22:23(UTC) MrVix  
#23 Posted : 23 February 2014 18:40:04(UTC)
MrVix


Posts: 4,183
Location: Obsequious Henchman from the Renaultsport Forum.

Originally Posted by: schuy Go to Quoted Post
Reading all the comments has made me realise the bit that HURTS most, when you've just spent 20k on a NEW car you don't expect to be driving some naff courtesy car for EIGHT days.

Ok when its your first service after a years reliable motoring who cares if you get a diesel Clio for a day, it doesn't matter, in fact its an experience to try other models in the range.

I think in the first few months of buying new the dealer HELPED by the manufacturer should bend over backwards to keep you happy and provide equivalent or better, indeed if the dealership is an RS specialist it should be an RS courtesy car.

In my case after 3 new RS's hung out to dry by my dealer and Customer Services just not interested in the courtesy car discussion at all, they dump it all on the dealership, so for the sake of a few quid Renault have lost a customer, they've lost the sale of my wife's next car which I was pushing towards a Captur and hundreds of pounds of parts etc, I always get a spare set of wheels for snow tyres.

The manufacturer should take more responsibility for the product they've just sold that's gone faulty so early in its life and help dealerships keep us the customers sweet.


I agree Schuey but judging from the dealer response we have already had on this thread, who thinks it is a laughing matter, it is highly unlikely to materialise.

Do Renault or their dealers listen to the public at all? Maybe we should just all be grateful that we are allowed to buy a Renault, unbelievableAngry

Edited by user 23 February 2014 18:41:27(UTC)  | Reason: Not specified

Offline Marc_250  
#24 Posted : 23 February 2014 19:08:24(UTC)
Marc_250


Posts: 5,118

I wouldn't expect an RS as a courtesy car but be nice to have a middle ground like a GT spec. The POS they gave me the one time I used them was a bottom of the range motor covered in stickers.
Offline smithandroper  
#25 Posted : 23 February 2014 19:17:28(UTC)
smithandroper


Posts: 559

At no point do I think it's a laughing matter that customers are not happy but unfortunately there would be no way any dealer could have a fleet of rs cars just sat waiting for a rs customer to come in for a service or issue. If a dealer had a 200t or 265 loan car most people would want a go in it to thrash and abuse it. Out of probably 100 customers there would be probably 5 rs customers use the car so 95 people would abuse the vehicle. If you was to see the state of some of our loan cars when they return you would be surprised in the past we have had people doing the tip run in them / swap items from other cars even take components from the cars so it wouldn't be feasible. The chances are that the AMG C68 was a demo that was borrowed from the sales department and at the end of the day a loan car service is to keep you mobile while your car is being serviced or repaired. I do feel your frustration but people are comparing Renault (as good as it is) to a prestige brand that have a lot more money but no manufacturer will put there flagship cars on as loancar.
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