Welcome Guest! To enable all features please Register.

Notification

Icon
Error

2 Pages12>
Options
Go to last post Go to first unread
Offline Tom RUK  
#1 Posted : 03 October 2016 14:07:25(UTC)
Tom RUK


Posts: 8

Hi All,

Here at Renault Sport UK we are considering our Renault Sport service offerings – we will be looking to launch some products shortly for new and used Renault Sport Cars, however as the users of these cars we would really appreciate any constructive feedback on what you would want/expect from these products?

For example would you want them to include the cost of new tyres, brake pads etc. inbuilt into one price or does ad hoc replacement of these type of items suit you better?

From your feedback we would be happy to do standalone bundles that provide cost savings on parts and fully inclusive packaging including servicing and parts. Consequently we would need your feedback, our loyal customers, to help gauge what we need to be offering.

Thanks in advance for any input.
Tom
Offline Georgeski  
#2 Posted : 03 October 2016 15:22:48(UTC)
Georgeski


Posts: 4,559

Not quite answering your question, but a good thing would be offering performance parts and tuning that is covered by the manufacturers warranty ala Mountune.
Offline Slam  
#3 Posted : 03 October 2016 15:35:06(UTC)
Slam


Posts: 398

I totally agree ^^
Offline Luke RUK  
#4 Posted : 03 October 2016 15:38:14(UTC)
Luke RUK


Posts: 1,349
Location: RUK HQ

Originally Posted by: Georgeski Go to Quoted Post
Not quite answering your question, but a good thing would be offering performance parts and tuning that is covered by the manufacturers warranty ala Mountune.


This is something we continue to push for but I've found out whilst exploring this that there are many obstacles we need to work through to make it a reality.

Leave it with us...

Offline Georgeski  
#5 Posted : 03 October 2016 15:59:59(UTC)
Georgeski


Posts: 4,559

Nice to hear that you are exploring that option Luke.
Offline Marc_250  
#6 Posted : 03 October 2016 17:50:03(UTC)
Marc_250


Posts: 5,118

+1 for the aftermarket performance parts/tuning.

As for servicing I guess standard packages/pricing that is consistent across all dealers would be good, with the prices and what's included been transparent and easily visible.

Including tyres/pads etc as part of a service is a bit difficult as I tend to only replace them when they're worn out which most likely doesn't align with service dates. But I guess make them attractive (cheap) enough it could be worth a go.
Offline MikeWDY  
#7 Posted : 03 October 2016 19:02:44(UTC)
MikeWDY


Posts: 1,674
Location: At my wits end!!

Fixed price for items across all branches is the ideal scenario like Honda appear to do. Just look on a chart and see the costs. All inc fitting where applicable and VAT. Always display the VAT. Pricing pre VAT just looks like you're hiding the real price.
Oh, and to pick up on other comments in recent times, have the staff know what and when the correct service intervals are.
Offline g7egt  
#8 Posted : 03 October 2016 19:12:40(UTC)
g7egt


Posts: 1,622
Location: MK land of excessive tyre wear

The standard pads don't last long enough, It would be good if RS approved or offered better performance ones. Maybe an RS approved track day pad and braided lines kit!
Also, RS buying power for track day tyres would be good.
Offline petercronin  
#9 Posted : 04 October 2016 06:41:48(UTC)
petercronin


Posts: 575

Ignoring the fact that there still seems to be many service departments whos customer service and product knowledge seems to fall way below what should be expected. The biggest thing for me would be pricing, fixed price, clear and consistent. I'm sure most people wouldn't mind paying a little extra to have a Renault stamp in their service book or having Renault investigate a fault but not an extortionate price.

Get the basics perfected across the board first.
Offline sunnylunn  
#10 Posted : 04 October 2016 07:34:25(UTC)
sunnylunn


Posts: 897
Location: Renault owner 😀

a proper Renaultsport dealer network where at least one person knows the products. Fixed across the board costs for servicing as well. Some upgraded factory supported parts for those that do trackdays would also be nice.I wouldn't let any Renault dealers near my R26, which is a shame.
Offline Georgeski  
#11 Posted : 04 October 2016 08:27:31(UTC)
Georgeski


Posts: 4,559

Quality of the dealership network and service departments is a constant source for frustration manufacturers as they have very little real control over them. My boss was a senior manager within Ford and JLR and I know that at some point they were seriously considering getting rid of the dealer network and selling direct to customers, due to the frustration that they had at damage done to the brand by these companies.
Offline WB83  
#12 Posted : 04 October 2016 09:32:22(UTC)
WB83


Posts: 3,041

Originally Posted by: MikeWDY Go to Quoted Post
Fixed price for items across all branches is the ideal scenario like Honda appear to do. Just look on a chart and see the costs. All inc fitting where applicable and VAT. Always display the VAT. Pricing pre VAT just looks like you're hiding the real price.
Oh, and to pick up on other comments in recent times, have the staff know what and when the correct service intervals are.


100% this. Standardise pricing for services and parts across the board and include the bloody VAT. Approve
Offline scoobyr  
#13 Posted : 04 October 2016 11:58:56(UTC)
scoobyr


Posts: 362

Originally Posted by: Georgeski Go to Quoted Post
Not quite answering your question, but a good thing would be offering performance parts and tuning that is covered by the manufacturers warranty ala Mountune.


I'm another one who would like to see some quality, official Renaultsport Performance parts/tuning, I'm not really interested in non-official aftermarket parts but would love to see some proper factory backed RS parts. I love the Akrapovic exhaust on my Cup-S for example and even the aluminium RS gear knob is a nice touch, it's the little things that can make a difference.

As above, Mountune is a great example:

https://www.mountunestor...ojx7D6TfN5ov3RoCrCTw_wcB

Or like the Prodrive parts that Subaru used to offer for Impreza's, and BMW do some very nice M-sport tuning parts.

http://www.bmw.co.uk/en_...AccessoryCategory1.html.


Servicing wise, just first class knowledgable staff who know the the Renaultsport cars inside out.

Offline 182owner  
#14 Posted : 04 October 2016 17:54:46(UTC)
182owner


Posts: 479

As some have said already, fixed price maintenance would be good or consistent prices across the dealers. However the main issue still exists in that the knowledge of the RS products is still far from superb across the network and half the network does not appear to appreciate that RS owners are more demanding and knowledgeable on the product so want a better service that shows the dealer cares about them and the product.
Offline Shanti  
#15 Posted : 08 October 2016 11:41:43(UTC)
Shanti


Posts: 52

I think until Renault can professionally operate the Four+ service doing more is biting off more than they can chew. Fix the basics first.

Reference the two issues on this forum I'm aware of where the actual to do items on the four year service have been claimed to not be covered by Four+. OK these incidences were remedied, but it proves is was a poorly put together product offering in the first place.

As per Sunnylunn, sadly I cannot currently face entrusting a Renault dealer with my vehicle again. Unless they let me stand next to it and watch the work being carried out.

The inability to complete the most simple procedures is simply frightening. Over filling an engine with oil during a service is an unforgivable and incompetent mistake. Technicians are clearly on auto pilot, don't care, have the incorrect information/procedures to follow or are under so much pressure by the dealer to 'do more in less time' they don't do work properly. Or all of the previously mentioned.

It's almost like Renault dealers do all they can to ensure the car self destructs sooner than it should so you have to buy another. Much like Microsoft and Apple building in obsolescence to force continual upgrades.
Offline Black225  
#16 Posted : 08 October 2016 12:22:18(UTC)
Black225


Posts: 1,121
Location: On The Edge

Get the price of the cam belt service down!
Offline Slam  
#17 Posted : 08 October 2016 19:37:37(UTC)
Slam


Posts: 398

I disagree with loads that has been written about Renault service.
I've used 2 dealers in 18 years and both have been great. First used kitchens in Burnley. Now use Renault Manchester.
Renault Manchester bend over backwards to help me out.
Sorry, but I felt I needed to add something positive to this thread regarding Renault service. As any problem I've had has been sorted promptly and to a high standard.
Offline Shanti  
#18 Posted : 09 October 2016 11:21:45(UTC)
Shanti


Posts: 52

Originally Posted by: Slam Go to Quoted Post
As any problem I've had has been sorted promptly and to a high standard.


It's great that you've found a dealer you can trust and completes work to a standard you're happy with. I'd be delighted if they were all like like. Sadly they're not.

Over filling an engine with oil during a routine service is incompetence. These types of basic issues should not be resolved; they simply shouldn't occur.
Offline Slam  
#19 Posted : 09 October 2016 11:35:52(UTC)
Slam


Posts: 398

^^ I agree. The morerror I think about it, the more I realise I very got lucky with dealers. I know Renault Blackburn have an awful reputation. My brother took his clio GT there and it blew up on the way home !!!
Offline titian  
#20 Posted : 09 October 2016 17:01:23(UTC)
titian


Posts: 255

Here's an example ,since the new clio 220 has got the option of a Akrapovic , people with the 200 have asked ,wish i could have one for there's. If there was an option to have one ,keep there warranty ,they will enter the dealers and the dealers have got more chance of keeping there custom when out of warranty , and there long term custom. Surely this can't be that hard.?

Edited by user 09 October 2016 17:02:08(UTC)  | Reason: Not specified

Offline Tom RUK  
#21 Posted : 11 October 2016 14:53:58(UTC)
Tom RUK


Posts: 8

Hi All,

Thanks for the honest feedback, some great insights above.

We will take this feedback away and review and develop a plan to try and achieve what you are asking for.

Thanks,
Tom

Offline Steve Hoy  
#22 Posted : 24 October 2016 12:28:19(UTC)
Steve Hoy


Posts: 8

Great idea Tom and Luke

As per the other forum submissions (really great ideas coming in....), I'd love to see support for:
- RS sourced track day tyre pricing
- consistency around fitting externally sourced items such as high spec brake fluid
- training for Service reception to understand what any RS car actually is, and how it differs from non-RS
- training for Parts reception to understand what any RS car actually is, and how it differs from non-RS (still yet to speak to someone who doesn't quote the wrong parts, and that's from 3 different dealers - just today I've got one of them asking me what is included in an RS200 cambelt kit?!!!!!
- fitting RSUK approved third party items in general - fixed labour rates for RS owners?
- high quality 4 wheel alignment - I always have to go to a non RS specialist for this and it makes a massive difference
- an RS specialist in the dealer team who reads the forums and knows what people are asking about

Cheers
Offline Georgeski  
#23 Posted : 24 October 2016 12:32:32(UTC)
Georgeski


Posts: 4,559

4 wheel alignment is a good idea
Offline DanF  
#24 Posted : 26 October 2016 19:46:19(UTC)
DanF


Posts: 706

Originally Posted by: Steve Hoy Go to Quoted Post
Great idea Tom and Luke

As per the other forum submissions (really great ideas coming in....), I'd love to see support for:
- RS sourced track day tyre pricing
- consistency around fitting externally sourced items such as high spec brake fluid
- training for Service reception to understand what any RS car actually is, and how it differs from non-RS
- training for Parts reception to understand what any RS car actually is, and how it differs from non-RS (still yet to speak to someone who doesn't quote the wrong parts, and that's from 3 different dealers - just today I've got one of them asking me what is included in an RS200 cambelt kit?!!!!!
- fitting RSUK approved third party items in general - fixed labour rates for RS owners?
- high quality 4 wheel alignment - I always have to go to a non RS specialist for this and it makes a massive difference
- an RS specialist in the dealer team who reads the forums and knows what people are asking about

Cheers

Should ring me instead then Wink

Owing one probably helps me understand what people are after though.
Offline madmax  
#25 Posted : 10 November 2016 07:24:17(UTC)
madmax


Posts: 986

Originally Posted by: Steve Hoy Go to Quoted Post
Great idea Tom and Luke

As per the other forum submissions (really great ideas coming in....), I'd love to see support for:
- RS sourced track day tyre pricing
- consistency around fitting externally sourced items such as high spec brake fluid
- training for Service reception to understand what any RS car actually is, and how it differs from non-RS
- training for Parts reception to understand what any RS car actually is, and how it differs from non-RS (still yet to speak to someone who doesn't quote the wrong parts, and that's from 3 different dealers - just today I've got one of them asking me what is included in an RS200 cambelt kit?!!!!!
- fitting RSUK approved third party items in general - fixed labour rates for RS owners?
- high quality 4 wheel alignment - I always have to go to a non RS specialist for this and it makes a massive difference
- an RS specialist in the dealer team who reads the forums and knows what people are asking about

Cheers


Some great points there
Just one to add a tech that is RS fully qualified at each dealers and any Renaultsport's that go in he completes the work
It is very much down to dealers and you will always get somewhere that will bend over backwards to help and somewhere that will not
Users browsing this topic
2 Pages12>
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.